GENERAL TERMS AND CONDITIONS (GTC)

I. INTRODUCTORY PROVISIONS

1. These General Terms and Conditions (hereinafter referred to as "Terms and Conditions") govern, in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code of the Czech Republic, as amended (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the seller and another physical person – a consumer (hereinafter referred to as the "Buyer") through the seller's online store.
2. The online store is operated by the seller on the website located at the internet address www.wearquentino.com (hereinafter referred to as the "Website"), through the interface of the website (hereinafter referred to as the "Web Interface of the Store").
3. Seller Identification:
   David Šeffer, with registered office at Lipová 656, 747 14 Markvartovice, Czech Republic
   Company ID (IČO): 88059561, VAT ID (DIČ): CZ8511095989 (VAT payer)
   Registered in the Trade Register administered by the competent Trade Licensing Office.
   Contact Address: Lipová 656, 747 14 Markvartovice, Czech Republic
   E-mail: info@wearquentino.com
   Phone: +420 606 426 013
4. Provisions of the Terms and Conditions are an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in the English language. The Purchase Contract can be concluded in the English language.
5. The wording of the Terms and Conditions may be unilaterally amended or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous wording of the Terms and Conditions.

II. CONCLUSION OF THE PURCHASE CONTRACT

1. All presentation of goods located in the Web Interface of the Store is of an informative nature and the seller is not obliged to conclude a Purchase Contract regarding these goods. Section 1732 (2) of the Civil Code shall not apply.
2. The Web Interface of the Store contains information about the goods, including the prices of individual goods and the costs for their delivery, as well as the costs for their return if the goods, by their nature, cannot be returned by standard postal means. The prices of goods are stated including Value Added Tax (VAT) and all related fees. The prices of goods remain valid for as long as they are displayed in the Web Interface of the Store. This provision does not limit the seller's ability to conclude a Purchase Contract under individually negotiated conditions.
3. To order goods, the Buyer shall fill in the order form in the Web Interface of the Store. The order form contains, in particular, information about:
   • the ordered goods (the goods placed by the Buyer into the electronic shopping cart),
   • the method of payment of the purchase price of the goods and details of the required method of delivery,
   • information on the costs associated with the delivery of the goods (hereinafter collectively referred to as the "Order").
4. Before sending the Order to the seller, the Buyer is allowed to check and change the data entered into the Order. The Buyer sends the Order to the seller by clicking on the button which contains a clear and legible text regarding the obligation to pay (e.g., "Order and Pay" or "Order Binding to Payment"). The data stated in the Order are considered correct by the seller. By sending the Order, the Buyer confirms that they have read these Terms and Conditions and express their unreserved agreement with them.
5. Upon receipt of the Order, the seller shall confirm its receipt to the Buyer by electronic mail, to the Buyer's email address specified in the Order (hereinafter referred to as the "Buyer's Electronic Address"). This confirmation (automatic confirmation) represents the acceptance of the offer and the Purchase Contract is concluded at this moment.
6. The seller reserves the right to cancel the Order or request additional confirmation from the Buyer (for example, in writing or by phone), especially in the case of an unusual quantity of goods, a higher financial amount, or clearly atypical parameters of the order.

III. PRICE OF GOODS AND PAYMENT TERMS

1. The price of the goods and any costs associated with the delivery of the goods under the Purchase Contract can be paid by the Buyer to the seller by the methods currently offered in the Web Interface of the Store, in particular:
   • Online payment by card (including Apple Pay and Google Pay) via the GoPay payment gateway – free of charge;
   • Bank transfer to the seller's EUR account No. 1033378477/5500, maintained with Raiffeisenbank – free of charge;
   • Cash on delivery (COD) at the place specified by the Buyer in the Order (payment upon receipt from the carrier) – a small fee may apply depending on the destination country.
2. The offer of payment methods will adjust based on the chosen delivery method and destination. Some delivery options may not support all payment methods.
3. Together with the purchase price, the Buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods.
4. The seller is entitled to require payment of the full purchase price before shipping the goods to the Buyer, especially in the case of custom-made production (tailor-made goods), orders for a larger quantity of goods than is normally in stock, or in the event of previous failure to meet obligations by the Buyer. Section 2119 (1) of the Civil Code shall not apply. For this purpose, the seller is entitled to issue an advance invoice to the Buyer.
5. In the case of cashless payment by bank transfer, the Buyer is obliged to pay the purchase price together with the variable symbol (usually the order number). The Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's bank account.
6. Any discounts on the price of goods provided by the seller to the Buyer cannot be combined with each other, unless the parties expressly agree otherwise.
7. The seller shall issue a tax document – an invoice – to the Buyer regarding payments made under the Purchase Contract. The invoice is issued after payment of the price of the goods and sent to the Buyer electronically to their email address, or physically attached to the shipment.

IV. TRANSPORT AND DELIVERY OF GOODS

1. The shipping costs vary depending on the selected delivery method and country of destination. Available delivery options will be displayed directly in the order form based on the contents of your cart and the availability of delivery services for your country.

   We currently ship to the following countries:

   Don't see yours on the list? Just drop us a line — we'll happily arrange delivery anywhere in the world and let you know the price.

   • 🇨🇿 Czech Republic
   • 🇸🇰 Slovakia
   • 🇦🇹 Austria
   • 🇩🇪 Germany
   • 🇫🇷 France
   • 🇮🇹 Italy
   • 🇭🇺 Hungary
   • 🇵🇱 Poland
   • 🇷🇴 Romania
   • 🇧🇬 Bulgaria
2. We usually offer the following delivery methods:
   • Packeta – delivery to a pickup point or locker, including local pickup providers such as Bartolini Box (IT), Mondial Relay Box (FR), Hermes (DE), Speedy Box (BG), FoxPost Box (HU).
   • PPL / DHL – delivery to your address or a ParcelShop.
   • Balíkovna – pickup at a selected collection point.
3. The delivery price is always displayed during the ordering process depending on your country. For orders over 85 EUR, we offer free delivery.
4. Orders received on business days before 12:00 noon are usually shipped the same day. Delivery can be expected within two working days – often, the package arrives the next working day. This applies to orders paid in time (by 12:00 noon) or to cash-on-delivery orders. We will keep you informed about the status of your order via email.
5. The Buyer is obliged to take over the ordered goods. If the Buyer does not take over the goods without a legitimate reason (excluding cases of withdrawal from the contract according to the law), the seller is entitled to claim compensation from the Buyer for the costs effectively incurred in connection with the dispatch, delivery, and return of the goods.
6. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, notify the carrier immediately and draw up a damage report with them. If the shipment shows obvious damage to the transport packaging, it is recommended that the Buyer completely refuse to accept the shipment.

V. WITHDRAWAL FROM THE PURCHASE CONTRACT (RETURNS)

1. A Buyer who has concluded a Purchase Contract as a consumer has the right to withdraw from the Purchase Contract without giving any reason within fourteen (14) days, in accordance with the provisions of Section 1829 (1) of the Civil Code. The period runs from the day of receipt of the goods, and in the case of contracts whose subject is several types of goods or delivery of several parts, the period runs from the day of receipt of the last delivery of goods.
2. To exercise the right of withdrawal from the contract, the Buyer can use the electronic form available directly in the order details in their customer account. If the Buyer does not have a user account, they can search for the order and perform the withdrawal at the online address: https://www.wearquentino.com/customer/find-order/. Withdrawal can also be sent by any unambiguous statement made towards the seller (e.g., a letter sent by post or an email to info@wearquentino.com).
3. In the event of withdrawal from the contract, the Buyer is obliged to send or hand over the goods to the seller without undue delay, but no later than within fourteen (14) days from the moment of withdrawal. The deadline is met if the goods are sent before it expires. The goods must be sent to the address: David Šeffer, Lipová 656, 747 14 Markvartovice, Czech Republic. The costs associated with returning the goods to the seller shall be borne entirely by the Buyer. Shipments sent on cash on delivery (COD) will not be accepted by the seller. The returned goods should ideally be unused, undamaged, and in their original packaging, if applicable.
4. If the Buyer withdraws from the contract, the seller shall return to them without undue delay, no later than fourteen (14) days from the receipt of the notice of withdrawal, all funds, including delivery costs (except for additional costs incurred as a result of the Buyer's chosen delivery method, which is different from the cheapest standard delivery method offered by the seller). The seller will return the funds in the same way they received them, unless the parties expressly agree otherwise. In the case of orders paid by cash on delivery, the Buyer shall fill in their bank account number within the electronic withdrawal process.
5. The seller is not obliged to return the received funds to the Buyer before the Buyer hands over the goods or proves that they have sent the goods, whichever occurs first.
6. The Buyer is liable to the seller for any reduction in the value of the goods caused by handling the goods in a manner other than that necessary to familiarise themselves with the nature, characteristics, and functionality of the goods (in accordance with Section 1833 of the Civil Code). If the returned goods are damaged, worn, or show signs of use beyond normal testing, the seller has the right to unilaterally set off the claim for damages against the returned purchase price.
7. The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible, among other things, to withdraw from a Purchase Contract:
   • for the supply of goods that have been manufactured according to the requirements of the Buyer or adapted to their personal needs (custom production);
   • for the supply of goods in a sealed package which the consumer has removed from the package and which cannot be returned for hygienic reasons (e.g., clothing accessories intended for direct contact with skin, such as socks, garters, etc.).
8. If a gift was provided to the Buyer together with the goods, the gift contract between the seller and the Buyer is concluded with the resolutive condition that if the Purchase Contract is withdrawn from by the Buyer, the gift contract regarding such gift ceases to be effective and the Buyer is obliged to return the provided gift together with the goods to the seller.
9. Exchange of goods: The seller does not perform direct exchanges of goods for another item or size. In case of interest in a different variant, the Buyer is advised to create a new order and return the unsuitable goods within the statutory 14-day period.

VI. RIGHTS FROM DEFECTIVE PERFORMANCE (COMPLAINTS)

1. The rights and obligations of the contracting parties regarding rights from defective performance are governed by the relevant generally binding legal regulations, in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174b of the Civil Code and the relevant Consumer Protection Acts.
2. The seller is liable to the Buyer that the item is free from defects upon receipt. In particular, the seller is liable to the Buyer that the item:
   • corresponds to the agreed description, type, and quantity, as well as quality, functionality, and other agreed characteristics;
   • is suitable for the purpose for which the Buyer requires it and to which the seller agreed;
   • is delivered with the agreed accessories and instructions for use, including assembly or installation instructions;
   • is suitable for the purpose for which an item of this type is normally used and complies with legal requirements.
3. The Buyer is entitled to exercise the right from a defect that occurs in consumer goods within twenty-four (24) months from receipt. If a defect manifests itself within one year from receipt, it is presumed that the item was already defective upon receipt, unless the nature of the item or defect contradicts this.
4. The rights from defective performance are exercised by the Buyer at the seller's address: David Šeffer, Lipová 656, 747 14 Markvartovice, Czech Republic, or electronically at the email address info@wearquentino.com. A complaint can also be notified through the customer account or at the online address: https://www.wearquentino.com/customer/find-order/.
5. The Buyer is obliged to file a complaint without undue delay after discovering the defect. It is necessary to attach a proof of purchase (e.g., invoice) and a detailed description of the discovered defect to the claimed goods. To speed up the process, a complaint form available on the seller's website can be used. The goods must be sent for a complaint complete, clean, and properly packed to prevent damage during transport.
6. If the item has a defect, the Buyer may request its removal. According to their choice, they can demand the delivery of a new item without defects or the repair of the item, unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the other. The seller may refuse to remove the defect if it is impossible or disproportionately expensive, especially taking into account the significance of the defect and the value the item would have without the defect.
7. The Buyer may request a reasonable discount or withdraw from the contract if:
   • the seller refused to remove the defect or did not remove it;
   • the defect manifests itself repeatedly;
   • the defect is a material breach of the contract; or
   • it is obvious from the seller's statement or from the circumstances that the defect will not be removed within a reasonable time or without significant difficulties for the Buyer.
8. The seller shall decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate to the type of product or service required for an expert assessment of the defect. The complaint, including the removal of the defect, must be settled without undue delay, no later than thirty (30) days from the date of the complaint, unless the seller agrees with the Buyer on a longer period. The Buyer will be informed about the progress and settlement of the complaint via electronic mail.

VII. CUSTOMER REVIEWS

1. Reviews displayed on the seller's website come exclusively from customers who have actually purchased goods from the seller and given consent to send a evaluation questionnaire.
2. The seller may use external third-party platforms (e.g., Google Reviews) to collect evaluations. For this purpose, information about the purchased goods and the customer's email address may be transferred to these platforms, exclusively based on the prior voluntary consent of the customer.
3. The customer has the right to withdraw their consent to the sending of evaluation questionnaires or the transferring of data to third parties for evaluation purposes at any time via an email sent to info@wearquentino.com.

VIII. PERSONAL DATA PROTECTION

1. The seller fulfils their information obligation towards the Buyer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the "GDPR Regulation") by means of a separate document designated as "Privacy Policy", which is permanently available on the seller's website.
2. The Buyer's personal data are processed for the purposes of performing the Purchase Contract, maintaining a user account, fulfilling statutory archiving and tax obligations, and, if applicable, for the purposes of sending commercial communications (if a separate consent was granted or it is a legitimate interest of the seller in accordance with applicable regulations).
3. In connection with the processing of personal data, the Buyer has the right to access their personal data, the right to rectification, restriction of processing, portability, object, the right to erasure ("right to be forgotten"), and the right to lodge a complaint with the Office for Personal Data Protection. Requests regarding the exercise of these rights will be processed by the seller within statutory periods (usually within 30 days) based on a written or email request delivered to info@wearquentino.com.
4. The seller's website uses cookies. Details on the storage, management, and setting of cookies are regulated in detail in the cookie banner and the relevant information document on the website.

IX. OUT-OF-COURT SETTLEMENT OF DISPUTES

1. In the event that a consumer dispute arises between the seller and the Buyer – consumer from the Purchase Contract, which cannot be resolved by mutual agreement, the Buyer has the right to submit a proposal for an out-of-court settlement of such dispute to the designated subject of out-of-court settlement of consumer disputes, which is:
   Czech Trade Inspection Authority (Česká obchodní inspekce)
   Central Inspectorate – ADR Department
   Štěpánská 15, 120 00 Prague 2, Czech Republic
   E-mail: adr@coi.cz
   Web: adr.coi.cz
2. The Buyer can also use the online dispute resolution platform set up by the European Commission, which is available at the internet address: http://ec.europa.eu/consumers/odr/.

X. FINAL PROVISIONS

1. The rights and obligations of the contracting parties not regulated by these Terms and Conditions are governed by the relevant provisions of the Civil Code and the Consumer Protection Act of the Czech Republic, as amended.
2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
3. These Terms and Conditions are valid in the wording stated on the seller's website on the day the electronic Order is sent by the Buyer. The Purchase Contract, including the Terms and Conditions, is archived by the seller in electronic form and is not publicly accessible.
4. These Terms and Conditions enter into force and become effective on July 13, 2026, and replace all previous versions.