Claims and Returns / Returning goods

Complete information can be found in our Terms and Conditions.

RETURN OF GOODS – withdrawal from the contract within 14 days

1. Submit your withdrawal from the contract by clicking the button in the order details within your customer account. If you do not have an account or are not logged in, you can find your order at https://www.wearquentino.com/customer/find-order/. If needed, you can also contact us by e-mail at info@wearquentino.com.
2. Pack the goods carefully.
3. Send the goods to our address listed below.

Returned goods must be unused, undamaged and returned in the original packaging if it is part of the product. If the goods are returned damaged or with signs of use beyond normal inspection, the refund amount may be reduced accordingly. Once we receive the shipment, we will process your withdrawal without undue delay. Please send the goods to Quentino | David Šeffer, Lipová 656, 747 14 Markvartovice, Czech republic.

Refunds

• Refunds are usually processed within 2–5 business days after receiving the returned goods (but no later than 14 days as required by law).
• The cost of returning the goods is paid by the customer.
• Goods sent cash on delivery will not be accepted.
• Refunds are issued using the same payment method used for the original order. If the order was paid by cash on delivery, please provide your bank account number when submitting the electronic withdrawal.

Exchange of goods

We are happy to arrange an exchange, but the fastest way to get the right item as soon as possible is to place a new order and return the original goods within the 14-day period. We are a family business and we are happy to help you choose the right option.

• Please return unsuitable goods according to the instructions above.
• Need advice? Contact us by phone at +420 606 426 013 or by e-mail at info@wearquentino.com.

COMPLAINTS

Complaints are governed by our Terms and Conditions. The Buyer must submit a complaint without undue delay after discovering a defect. A complaint can be submitted through the order details in the customer account or after locating the order at https://www.wearquentino.com/customer/find-order/. After submitting the complaint, please send the properly packaged goods to Quentino | David Šeffer, Lipová 656, 747 14 Markvartovice. Submission of the complaint or confirmation of its receipt does not constitute acceptance of the complaint. For faster processing, you may contact us in advance by phone at +420 606 426 013 or by e-mail at info@wearquentino.com. Complaints, including defect removal, are processed no later than 30 days from the date of delivery of the claimed goods.